Any time you have to send a camera body in for a "repair" (consisting solely of replacing a missing screw on the outside of said body), you have one seriously flawed "repair" service!
Their no parts policy is not only ridiculous and without just cause, it's pernicious- and for any new potential camera buyer, good reason alone to look elsewhere when making that initial investment for a product with very similar features...
Thirty plus years of brand loyalty and you end up being denied a part that costs them .005 cents to make! For fellow (soon to be former?) Nikon users- you can sign the petition here... less than 75 signatures needed for 10,000 (as of above date).
3 comments:
I thought you got a working screw? Well that sounded bad ;) Anyway there must be numerous people in your area that could flip you the proper screw for .25C I'm sure. Nikon is not alone in this practice. Most manufacturers of mechanical luxury goods do not sell "parts" as this cuts into their repair business. If people want to become certified Nikon repair people I am sure they have to buy all their parts exclusively from Nikon. Nikon will argue that is how they control quality.
Working screw is right, but not fully "compatible." It lets the lever advance but still does not fit properly- and the guy willingly screwed several random candidates.
I think the link (and petition) provide several good arguments against Nikon's recent policy. Bottom line- any policy that does not allow tossing a loyal customer a good screw, deserves to get screwed.
That's what you get for being married to Nikon, no screwing.
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